SMS Platform

Q.1.

Do you have a trial version of a platform?

  • No, however, we can arrange as many demos as you like.

 

Q.2.

Is HORISEN an SMS Hub provider or not?

  • No, we are only SMS Platform software providers and we are NOT SMS Hub providers. Our SMS Platform and related business applications are absolutely CARRIER NEUTRAL.

 

Q.3.

Do we provide the list of error codes ?

 

Q.4.

What is our HTTP API ?

 

Q.5.

Is there an option for traffic reports for prepaid customers?

  • Please note that all Prepaid traffic reports are being generated automatically on the platform in the "Prepaid Traffic Report" tool. Billing conditions - Prepaid traffic reports can be downloaded or sent via email

 

Q.6.

Is there an option to add a Bank account? And what happens if there is a wrong Bank account in the invoice?

  • The Bank details from invoices that you are sending to your customer were predefined in the document you send us back once we were preparing the platform for you. Adding new bank account which will be printed in invoices, required work from our development team which is chargeable.

 

Q.7.

Is there an option to change data on the invoice (address), pfd, once it is open and sent to the customer?

Yes, there is an option and this is the refresh button next to the option to download the pdf file of the invoice. All changed data will be updated.

 

Q.8.

I wanted to know if is it possible to get also the UDH parameter when I export message logs from the platform, if there is an option for this because this parameter is not exported and we need it when we have to check disputes?

Is there any possible way to customize this, so when we export CDR we have also the column UDH for those messages which has a UDH, or is it chargeable customization?

  • Currently no, when you export messages from the message log, you will only be able to see the information already presented. The UDH parameter that you will be able to find by selecting a specific message.

We think it will be chargeable customization on the platform, but it would be better to check this with your AM.

 

Q.9.

Can be possible that the traffic which comes from the client at INFO-T, to be terminated by the supplier we have at OPTIMUS and vice versa?

  • In this case, we create a virtual gate (VG) where both platform owners will be both customer and provider, which is the same as creating a connection in one way.

 

Q.10.

Is binary SMS supported by the SMS platform?

  • Yes, we do support binary messages on the platform.

 

Q.11.

How are we and our suppliers/customers connected to your system?

  • They are connected over created connections in the system using SMPP or HTTP protocol connections

 

Q.12.

Can we open multiple tabs at the same time too, for example, compare the routing screen with the message log - without causing system problems?

  • Of course, you can open as many tabs as you wish, especially for comparison. Also, almost every feature has an option to open it in a separate tab while you are working within the system. It doesn't cause any conflicts.

 

Q.13.

Is email communication coming from the system?

  • Yes, notifications are sent from the SMS Platform directly to selected emails. The main benefit is that you don't need to inform your customers separately about any change related to their account(s).

 

Q.14.

Do you support direct SMPP, direct national SS7, and international SS7?

  • Yes, our platform supports all of the listed.

 

Q.15.

Who will provide country codes and a list of operators?

  • HORISEN AG provides a Numbering Plan provided by GSMA (association), prefix, MCC, MNC, and a list of all operators worldwide. This list is regularly updated within the system.

 

Q.16.

Can the validity period per SMS be reduced or put a specific validity period (time)?

  • This is a matter of technical configuration on the supplier’s level. This is what you need to communicate with your supplier on the channel. Or you set it up on your channel and then it’s automatically used within SMS Platform, too.

 

Q.17.

Can we define the SMS validity period separately per customer?

  • No, you can't do it on GUI. The system is using default data when creating an SMS account, which is 24h.

 

Q.18.

Technical requirements: all we need is SMPP interconnection to the SMS platform?

  • You would only need to send credentials.

 

Q.19.

Can we add our own HLR inventory into the system, or this is the feature you provide?

  • Of course. You can add yours (by simple API connection) or use ours.

 

Q.20.

Do we need to connect our billing system by ourselves and what do we need?

  • Our support team will do that and will connect your billing system to the Platform by giving you all the needed info depending on the system that you already use. 

 

Q.21.

What are the technical requirements to make an SS7 connection to a cloud-based platform?

  • We provide an SS7 gateway that transforms this protocol into SMPP and is then directly connected with the platform.

 

Q.22.

Do you provide VPN connections?

  • Yes, we do VPN connections.

 

Q.23.

SMSC and ESME in SMS Platform, are they both supported?

  • HORISEN SMS Platform acts as SMSC towards clients, and as ESME towards link suppliers - so yes, the client side (ESME) is also supported along with SMSC.

 

Q.24.

In which language are Routing Hooks written?

  • The language of the routing hooks is IEEE Scheme.

 

Q.25.

How are the messages encoded in the system?

  • The default charsets on the platform are GSM 03.38 and Latin1. GSM 03.38 is used to represent a repertoire of characters by some kind of encoding system (like UTF-8). If charset GSM 03.38 is set, all messages with special characters will automatically convert as Unicode, which is UTF-8. Link for ref: https://en.wikipedia.org/wiki/GSM_03.38

 

Q.26.

Is it possible to set an email alert if the queue number raises?

  • Unfortunately, there is no such feature on the platform. Queue always can be checked from the Queue Manager.

 

Q.27.

Does the platform support VAT?

  • Yes, its supported. On the platform in the Platform Settings / Finance Settings you can set the VAT related to the country where your company is registered.

 

Q.28.

Can the Templates which are already set on the platform be modified?

  • They can be modified or even add a new one. All templates which are on the platform can be found in From Platform setting  - Templates, where also can be made a new one.

 

Q.29.

How do currency conversion and exchange rate work?

  • Currency exchange rates are updated daily through open exchange API service and the platform owner does not need to do this manually. "Open Exchange Rates" refreshes at 8h CET, ECB refreshes at 16h CET - weekend days have no changes. The base price in PL calculates at 10h CET. Billing and Balance will, of course, be counted with a currency which that customer/supplier have in setup.

 

Q.30.

Platform Settings - Bank accounts, will this be printed in the invoice?

  • Here you are just defining the Bank accounts on which customers are paying you the money. But it won't be printed on the invoice. To be printed in invoice we will need bank details, where we need assistance from our developers. And this part is chargeable according to their estimated time provided.

 

Q.31.

Can we see the statistics per account manager?

  • Yes. You can see the statistics per account manager and easily track their performance.

 

Q.32.

Can account managers have the permission to see not all, but only their own customers? 

  • We do not have this option yet

 

Q.33.

Why are the prices in *blank* currency mismatched? I am seeing different prices on the Statistics screen.

  • Currency for statistics is predefined in the document, which you send back to us once we were preparing the platform for you.

 

Q.34.

What is the difference between notifications and alerts?

  • Notification is based on the type of information that a contact receives (contact - person entitled within one business partner to receive emails about different information, such as: customer rates updates, invoices for customers, etc.), and there we see the list of all contacts per one business partner. Here we can add a new contact, attach them specific notification type and how they will receive notifications - by email or SMS. Alerts, on the other hand, entitle the person responsible if something happens with the system. For example, the support manager will be alerted via email or SMS whether customer X has some problem.

 

Q.35.

Does the "country" option in Message Log stand for origination country or destination country?

  • This option will list all destination countries, so you choose one or more and filter messages according to these destination countries.

 

Q.36.

How do you know the message is delivered or not?

  • That is the info that you get from the supplier, however, you can test the routes in order to be 100% sure.

 

Q.37.

Messages not shown in messages log, what could be the reason?

  • Messages which are in queue toward the supplier are not visible on the platform, when the connection is established again, messages will appear in MSG LOG.

 

Q.38.

Clarification for Rejected by Neck & Rejected by rule?

  •  "Rejected by Rules" most frequently when your supplier reject the message, for example, it could be because Sender ID is not registered or not allowed.

 "Rejected by Nack" is most frequently is because of looping protection or if there isn't routing for that destination.

 

Q.39.
DLR Sent Time is not shown in the message log?

  • DLR Sent Time is not shown in the Message log because the customer didn’t respond on deliver_sm_resp.

 

Q.40.

Is there any difference in case sensitivity when sender ID is infosms or INFOSMS? Will hook help in this case?

  • Yes. Any difference in sender ID is sensitive and this also applies to the difference between caps letters and those which are not.

 

Q.41.

Is there a possibility to remove these filters on the level of the destination?

  • No, the only option there is to remove this filter on the level of the connection. 

 

Q.42.

Clarification  FIXNET and COU Protection?

  • Fixnet numbers are landline numbers that are detected over the prefix database in the system.

  • COU Proper are registered as invalid numbers in the system, or messages that are sent to a country for which the prefix in our database is not added, or invalid.

 

Q.43.

How is a message ID created in the system?

- HORISEN SMS platform handles message ID in the following way:

1. When a customer sends SMS to the HORISEN SMS Platform, according to SMPP protocol HORISEN is the one that chooses message ID and sends it back to

  • the customer in submit_sm_resp and in the delivery report. HORISEN always

  • creates message ID in UUID format (36 octets).

  • https://en.wikipedia.org/wiki/Universally_unique_identifier

  • Example: 123e4567-e89b-12d3-a456-426655440000

  • Each message ID is unique.

  • The same message ID is used in delivery reports sent to customers.

2. When HORISEN SMS Platform sends SMS to link supplier, according to

  • SMPP protocol link supplier is the one that chooses message ID and sends it back to HORISEN SMS Platform in submit_sm_resp and in delivery report.

  • There are different algorithms implemented by suppliers, and HORISEN supports all of them what we experienced so far and what is supported in

  • Kannel (which we consider as a reference implementation):

  • a - UUID (most commonly used).

  • b - any unique string, up to 65 octets, consisting of any characters except blanko (no spaces in message ID)

  • c - HEX number in submit_sm_resp, HEX number in delivery report (not completely unique, but unique in recent period)

  • d - HEX number in submit_sm_resp, DEC number in delivery report (not completely unique, but unique in recent period)

  • e - DEC number in submit_sm_resp, HEX number in delivery report (not completely unique, but unique in recent period)

  • f - DEC number in submit_sm_resp, DEC number in delivery report (not completely unique, but unique in recent period)

  • This "not completely unique, but unique in recent period" means - in one moment there can be only one SMS with such message ID, but it can be reused by the supplier as soon as DLR is sent. From our experience, roughly 30% of suppliers are using one of c-f.

  • Whatever supplier is using, message IDs communicated to customers are always the ones from point 1 - UUID.

 

Q.44.

For how long does the looping filter take effect before the next message can be sent?

  • The time period that messages are able to be sent after they are flagged as looping is 30-90 seconds, after that period the message will be able to be sent again.

  • On the other hand Flooding detection filter which rejects your messages because of the frequency of the same message with same content towards same destination needs 15sec pause between messages in order to avoid it. 

 

Q.45.

Why is the character limit for content 100 characters?

  • Due to the size of the file, logs and data being pulled from the database are shortened to reduce the file size and to optimize the process of data. This was implemented in order to optimize the working process of the CDR tool and its export.

From the platform, you are unable to export CDR or Message Logs with the full content of a message.

 

Q.46.

Do you support FTP for sending predefined CDR tasks?

  • Yes, the CDR list can export an unlimited number of items either as an excel file or via FTP.

 

Q.47.

What happens if the selected country implements Daylight Saving?

  • This is updated automatically. The system will take the new time zone automatically.

 

Q.48.

What information CDR list provides?

  • CDR provides data that is shown in the message log, including details for all individual messages sent within the selected time period. 

 

Q.49.

Can we export data when we want to change the routing?

  • Yes, you can. CDR Manager is the monitoring tool and it is the same as the Message Log. However, in a Message Log you can download up to 2000 items, and in CDR Manager you can download more than 1GB.  

 

Q.50.

Can we have full access to the database (not from GUI interface) to the following tables: Rates, CDRs and Routing tables?

  • Yes, you can. Regarding the Routing tables, you can use the Routing Search or Margin Sanity check to check everything and do the routing for all the pricelists.

 

Q.51.

Does MNP exist in the routing screen?

  • Yes, and we suggest that firstly you check MNP through the testing tool and, if MNPs are ok, then you include MNP in the routing screen.

 

Q.52.

Can we make a generic price list from countries A-Z and then give special prices only for a certain country or a few countries? Can we, in that case, duplicate the existing price list, so we don’t create a new one from the beginning?

  • In the routing screen, you have an option to “copy pricelist from” – and then you copy this price list for the customer you want. Or you can, through group pricelist – these are called “products” in SMS Platform, create the specific one you need (and offer special prices for certain countries).

 

Q.53.

Is it possible to have default routing and pricing for all customers and enable/disable some countries in order to avoid creating new pricelists?

  • Do you mean enabling/disabling countries per these customers?

  • 1. if it includes customers, then you would need to make a special SMS Account.

  • 2. If it doesn’t include customers, then you just put a new date range for the existing pricelist and enable only certain countries.

 

Q.54.

How can we do rerouting for all the customers at once?

  • SMS Routing Search is the place where we can reroute a certain gate to another gate. That gate can be in different price lists and we can easily choose if we want to reroute all the price lists or just one. It saves time since we do not have to open and change every price list for each customer that is using that gate.

 

Q.55.

Can we export and import routing to the platform from an excel file for example where the routing is preset?

  • No, you can't. However, you do not need to export or import anything or have some other files elsewhere. Everything is already inside the Platform. By using the filters properly, you will be able to have all the needed data regarding the negative margins for certain connections on different price lists.

 

Q.56.

How can we import the price lists?

  • The price lists can be imported in 3 ways: manually, automatically (excel/csv in any template) or by the auto-import procedure (excel/csv), which is the fastest and the most reliable way for importing the price lists

 

Q.57.

How can we do rerouting if the vendor's/supplier's gate (connection) is not working?

  • Message Log is the place where you will be able to track all the CDRs in a REAL-TIME and with no delay. Here, you will be able to have all the info about the undelivered messages: about the customer, the supplier and his gate (connection), the price list, the reason. Statistics is the place where you can see all other information: about the prices, profit, ASR, etc. After testing the connections, when you find the best route (good price & quality), you need to do RE-routing. And you can do it in 2 different ways: by changing the supplier's gate (that has a good margin) in the routing screen directly for that customer's price list, or by automatic RE-routing the traffic for a larger number of Customers which Gate is not working.

 

Q.58.

Is it possible to have flexible routing, with other different variables?

  • Yes, there is a possibility to set up the ratio and the routing hook. If we want to split the traffic for any reason, we can use the ratio, and if we want to split the traffic according to the numeric or alpha-numeric SMSs we can use the routing hook.

 

Q.59.

Is sending the price lists automated?

  • Yes, you can send the price lists automatically, and immediately when you have changed the prices.

 

Q.60.

Is importing the price lists automated?

  • Yes, it is. You can import the price lists manually, by uploading the excel file, or automatically according to the auto-import procedure, you have set.

 

Q.61.

How does the product price list work for volume based packages per SMS?

  • For each number of messages, you can set up a different price list, with the lower price. According to the billing period, the appropriate price list will be used.

 

Q.62.

Does the Platform automatically allow/disallow negative margin in routing?

  • No, negative margin indicator exists on the routing screen; however, the system doesn't have a specific option to automatically allow or disallow negative margins after the price change.

 

Q.63.

When messages come from customers, how the system does the lookup based on prefixes (before it puts these messages in routing)? In other words, how the system knows to route based on MCC MNC, or number prefix?

  • If the MNP/HLR query is turned on in the routing screen, the system will do the check before sending a message to the supplier, and send it to proper MCC MNC. But if MNP/HLR is not turned on, the system will route it via number prefix (this means by the native network).

 

Q.64.

Platform owners cannot copy the product price lists, why is that happening?

  • This is happening because in BP relation he is setup as "owner", but in order to see his customer price lists, you need to add him "customer" relation as well.

 

Q.65.

The issue with a hook ( who is using a defined group )?

  • Please inform us with a description of the hook, which you would like to have ( to describe what they want). Because this hook is custom made and we will need to create a new one.

 

Q.66.

The wrong account name in the price update, how can it be handled?

  • The name which is in the email for price update, is the name of the Pricing condition which you set for your customer. And it is always can be redefined.

 

Q.67.

What if there isn’t a prefix in DB and MNP is enabled?

  • If there is MNP, all messages will be routed to the operators (MCC/MNC) that is received from the MNP provider. This means, that for example, if messages are sent to this number "16304858410" the MNP provider will provide you with the result that this number belongs to the operator Varizone (311+480) and the message will be routed through the operator and supplier that is set for this operator on the platform.

 

Q.68.

Does platform rates, support 4 digits after the decimal ?

  • Unfortunately at this moment, we are supporting only 4 digits as decimals. In our practice so far, all numbers is 5th digit which is higher than 5 we used to round the 4th digit to a higher one.

 

Q.69.

Routing per Prefix is not working?

  • For example, you have to enter prefix +1 under "Prices per prefixes" and give this prefix a High Priority so that the messages are routed via this provider. For prefixes that we have imported traffic will be routed properly, but for Fixnet/COU Proper messages will still be rejected.

 

Q.70.

How many gates/suppliers can be set in routing for one destination?

  • There can be set three gates for one destination, and there is a possibility to set fallback for each one.

 

Q.71.

Where I can see a description for these fallback hooks?

  • Information about the hooks which you have on your platform is provided in a document to you during training days. 

  • Internal - https://docs.google.com/spreadsheets/d/1rKnlGXb79fSanZQVDwGEfNzGS-Nof0H0/edit?pli=1#gid=22149619

 

Q.72.

Is there a way to configure the number of significant digits when we upload pricing?  For example, one of my suppliers provides pricing in the following format: 6.832 cents, which translates to 0.06832 eur.

Do I need to tell them to round prices to the nearest 0.0001 eur or is there a way to not lose that that last digit?

  • We would like to inform you that at the moment we unfortunately only support 4 digits for import prices from certain suppliers, which means that in your case the imported price will be presented as 0.0683.

The price will be automatically rounded up in the system to the fourth decimal.

Please note that we are working on improving and developing the possibility of importing prices in 4 digits and higher, but for the time being this is our current possibility.

 

Q.73.

Customer receive price update and for all destinations having note " New network"?

  • It's because a price update is sent to the customer before he was activated on the platform. 

 

Q.74.

Can we import a premade setup for customer pricelists? Is there an option to upload an offer to a customer with an excel file?

  • There is a solution consisting of uploading a price list in the backend, however, it is chargeable as it is done in the background. Currently, on GUI you can only cope pricelists from one customer to another, or from a product price list.

 

Q.75.

How to configure the 'All countries - All networks' rate?

  • In this case, you have to enter in customer's price list, find the price range that is in the draft, enter it, then click on "Prices per prefixes" > "Add Prefix" > Then in this box in the prefix section type " * " > Select the desired price, gate, and status should be set to active, and then save it. After you activate the price range that is in the draft, the system will automatically recognize the saved prefix as "All countries - All networks".

 

Q.76.

Since we charge our customers per “sent” or per “delivered” message, can we have only one country where we will charge per delivered, and for all other countries we will charge per sent?

  • By default not, through this can be possible on the billing account level – you will, then, have to create separate billing accounts for “sent” and “delivered”.

 

Q.77.

Can we connect our in-house built billing system?

  • Yes, the integration is easy with your existing company billing system by exporting CDRs or scheduled uploads to the FTP server.

 

Q.78.

Does the Platform support different currencies?

  • Yes, it supports all the currencies, as well as different taxes, languages and time zones.

 

Q.79.

Can one customer have more than one account?

  • Yes, it can have as many accounts as you need.

 

Q.80.

How do we (as platform owners) manage and limit the number of messages that come from suppliers?

  • There is a possibility to setup a credit limit when creating a balance account for supplier. Unfortunately, this limit applies only for threshold/money spent, not in SMSs sent through the system.

 

Q.81.

Could I change the Billing cycle for existing customers?

  • Yes, that can change. Please note that we need to check with our engineers how long it will take for this request, and make an offer according to the time frame.

 

Q.82.

Changing clients from prepaid to post-paid?

  • Yes, it's possible, for which need to be created new invoicing conditions, and new pricing conditions. Once created, there is an option in the pricing conditions to migrate connection from old pricing condition to new pricing condition which will set the connection to the different pricing and different billing type.

 

Q.83.

How is netting done?

  • Netting is done with open invoices on both customer and supplier sides. What you need to do is to choose the Business Partner with whom you would like to calculate all invoices. As you choose a partner, you will see all invoices which are open in the system and waiting for payment. Using the checkbox option mark invoices that you want to include in the calculation and you will see how the system calculates the amount based on selected invoices.

 

Q.84.

VAT number was not shown in the invoice?

  • VAT Number need to be added in the BP application for a specific Client, and it will be shown in the next invoice if currently is already sent. Also, VAT is included only for clients who are registered in the same country

 

Q.85.

How can we generate invoices for the previous month/When the system generates invoices on the platform?

  • All Invoices are automatically generated around 13:00 CET, we will inform you when they are ready.

 

Q.86.

Example (viphorisen-g1-92g2-8g3) Why do all concatenated messages go over G3 when hook set for the destination?

  • When messages are concatenated, one gate is selected for all parts of SMS, not calculating per ratio in the current system - but per calculated coefficient of recipient and sender. Therefore random is then calculated out of destination number (so it always selects G3 for these numbers) - so we get to the same "random" number for each message part. In this case, concatenated messages go over G3. 

 

Q.87.

Special routing – specific routing for a specific customers (customer specific routing, not general routing – same for all customers to A-Z destinations). Use case: special routing for 2-3 customers for specific destinations?

  • This is possible. In that case, you will create a Special SMS account (and connect these 2-3 customers to this account, or only one), where you can define special destinations & routing for particular destinations.

 

Q.88.

Can we send messages without whitelisting IP address ?

  • No, this is not possible. Every IP address must be inserted in the system, otherwise the client won't be able to initiate the sending.

 

Q.90.

How can be set Multiple IP for Supplier Connection?

  • This can be done in two ways:

  • 1. in the remote host you can add host URL (not IP directly) and map the IP address/es in the background for this URL

  • 2. Can add additional connections for the same gate. In that case, we are sending it in parallel for all.

 

Q.91.

Can multiple users see Statistic in different time zone? 

  • No, the Statistic time zone is predefined in the document you send us back once we were preparing the platform for you.

 

Q.92.

What causes routing delay for the messages?

  • Routing delay indicated that messages were delayed in the processing of the system, as there are many causes we will have to investigate this issue with our engineers.

 

Q.93.

Do you platform support connecting to a supplier using the HTTP protocol? 

  • Currently no, we do not have this option on the platform, it is not supported.

 

Q.94.

How do I change the supplier to an existing SMPP connection? So when you have assigned it to a Supplier then it's "locked".

  • In this case, we have to deactivate existing connections and create new ones from scratch, because this provider is bound to all data, including financial, and only by deactivating existing connections and creating new ones we can make changes

 

Q.95.

Could we mix our supplier's DLR with a falsely generated one?

  • Unfortunately, a combination of generated and sent by supplier DLR cannot be done, you can choose only one of these two options.

 

Q.96.

Our customer has complained that they already have one customer with our IP. They are unable to connect to us.

  • We are able to open a new port for your customer to connect to.

 

Q.97.

What is the maximum of connections you have supported so far per customer?

  • There is no limit to the connections you will create/provide to your customers.

 

Q.98.

Why are the changes I made on the supplier gate not working?

  • For changes to be made on the supplier gate, it is necessary for the gate to be restarted, otherwise, the system will not read the changes you made.

 

Q.99.

Two connections on a single gate (issue with concatenated messages)?

  • When there is a gate setup with two connections on a single system ID, messages will be sent in a 50%-50% ratio. Concatenated messages will be sent in this fashion as well. To resolve this, we can request the supplier to send us DLR on the connection to which the message had been sent; or we can disable the other connection.

 

Q.100.

Can we apply some general rules to blacklist/whitelist ? Do these rules apply to specific customers or they are generic? Use case: we have a customer where we send P2P traffic and we want to block A2P traffic. Can we do it from here?

  • There is an opportunity to do that on the platform’s level, or from a particular customer’s account. You would only need to send the list of senders, a list of numbers or text (and create groups). For blocking A2P traffic, all you need is to first collect examples of A2P traffic which will be grouped and blacklisted. Then you add it to the blacklist group and that’s it.

 

Q.101.

Do our support team get alerts when something is wrong with traffic? 

  • You can easily manage different reports that will alert your support team when something is wrong with traffic, specific gate, customer or destination. There are a couple of rules you can easily setup in order to trigger alerts for the support team when you need it. 

 

Q.102.

Is there any way I can test binary MT SMS from the testing manager?

  • Unfortunately, you can not test this on the testing manager.

 

Q.103.

Do we have some benchmark analysis or performance for our data centres in a case that clients are outside of Europe?

  • It is difficult to do a serious benchmark as it depends much on the connection of another side. But our Platform's users (that were mentioned yesterday) PCCW didn't experience this problem. We also have US users, for them hosting data in the Swiss Data Center was also never a problem.

 

Q.104.

Once we separately set a VPN or SS7 connection for a customer, how is that becoming visible/manageable in the platform (if possible)?

  • This is a feature already planned in our pipeline. 

 

Q.105.

Do you support 2-way messaging?

  • This is a feature already planned and in development, however, we are unable to provide an ETA of delivery.

 

Q.106.

Is there a limitation of items to import through batch file option on testing manager in HLR/MNP testing?

  • no, a new version of the HLR/MNP Testing tool can do tests for a very large number of destinations, for multiple providers selected.

 

Q.107.

How does binds show in session type for supplier connection based on session type?

  • For the case when you have TRX session type defined for supplier connection, you have 10tx and 10rx binds for this connection for the nature of the session type. In the session manager, they will be split and showed in total as a number of binds you have set in connections.

 

Q. 108.

How does the validity period affect messages if no period was not specified by the customer?

  • If the customer hasn’t specified the validity period on the SMS initially, in that case, this value will be taken from the supplier connection configuration which is in our system set by default - 1440mins (24h)

 

Q.109.

Is there a possibility to create any changes on traffic based on supplier requirements and the supplier side?

  • For the configuration based on the side of the supplier gate, this would need the assistance of the Engineering team for integrating the hook in routing engine of gate connection and such configuration wasn’t still approved by our system nor created. For now, it is not possible.

 

Q.110.

How to set routing for the whole range in Prices per prefixes?

  • In order to set up routing for the entire range, you only need to enter the range in Prices per prefixes (381, 38164, 38163, ...) without any special characters (*, +, ...)

 

Q.111.

What's the VPN tag does and for which purpose.

  • those should be our internal VPN tunnels with different ports that we created as HA proxies for different customers.

 

Q.112.

How does load balancing between multiple connections under the same Gate work?

  • Gate connections are selected randomly if they are created under the same gate. There is no priority over the gates but only in case if there is any ratio or hook included.

 

Q.113.

Is there an internal timer or something so that like SMS#1 is sent via connection #1 but when X sec pass without an SMS to be sent, counter resets and the next SMS is again sent via connection #1? Or no matter how much time passed next SMS will be sent via the next connection?

  • There is no timer but for each SMS random value is generated and checked against the ratio that is set in routing. Also, there is no priority over the order if there is no ratio included.

 

Q.114.

Is there a limit to how many connections could be under one Gate?

  • Currently, the limitation is 3 connections under the same gate.

 

Q.114.

How does the auto-detect source for TON and NPI work?

  • The auto-detect source is detecting and recognizes TON and NPI encoding for the source address of the message so that customer’s encoding is properly forwarded towards gate connection without changing the sender ID. There are different encodings of TON and NPI in different systems of clients. If the system would forward the exact encoding from a customer over our system towards the supplier gate connection it might happen that the supplier’s system will reject the message or change the original sender ID. For those purposes, the auto-detect source option is following with proper encoding and correctly sending original source addresses towards the supplier.

 

Q.116.

How does the system charge price if MNC is not imported?

  •  We are looking for buy prices in the following order:

  • 1. Price for an active date range, given country and given operator

  • 2. Price for active date range, All Networks (operator = 0) and given country

  • 3. Price for active date range, All Networks (operator = 0) and All countries (country = 0)

  • 4. Maximum price for the active date range and given country (this case, buy price = 0.0460)

 

Q.117.

How to test different data coding from the Testing manager

  • Currently, there is no possibility for data coding change in the application Testing manager, the application uses default coding (0 - GSM 03.38)

  

Q.118.

Is there a possibility to have an additional IP address for connecting with a partner?
- Yes, there is a possibility of our mapping and creating additional IP addresses that will be dedicated for that partner only. We would need to know the relation with that partner and the IP addresses they will use to connect over. The first mapping is done over their supplier IP and port, and we can additionally open a tunnel for customer connection. Once the mapping is done you will be able to use it in your interconnection.

 

Q.119.

Do you support the POST and GET methods for HTTP?

-We had in the past GET Method but it is deprecated and we are not supporting that anymore.

Only POST Method.

 

Q.120.

Do we support emojis? 

  • emojis are supported for SMPP clients if link suppliers also support emojis. Emojis need to be sent when data_coding is 8 and content is UTF-16.

  • Emojis over HTTP are not supported.

 

Q.121.

Our customer asked If you support “forward” and “Datagram” as messaging mode.
Do you support only "Store and Forward"?

  • Please note that the datagram is not supported and planned.
    Forward is not supported now (actually the name is Transactional mode), but it is under analysis to be supported by end of 2022.
    Only fully supported mode is Store & Forward.

 

Q.122.

One of our customers locked their account because of multiple login attempts. How can they unblock their account?

  • Accounts, in this case, are blocked for 10-15 minutes after what time you should be able to attempt again. If this doesn't help, kindly use "Forgot your password" option and change password to login.

 

Q.123.

We have created a netting template and once sent to client in subject there has been those with / in the subject and now they have _ why is that?

  • Because of the issue we have experienced before with havin / in the subject as name of netting we have replaced it with _. Therefore some of the nettings before this change have / but all of those after the change and fix have _ in their name that doesn't change nor has any impact on the netting itself.

 

Q.124.

Is there a limitation for importing MSISDNs/senders/content over file into the blocklist/whitelist?

  • Yes, the limit is 250 items per file.

 

Q.125.

Is there a limitation for number of items per list in the blocklist/whitelist manager?

  • Yes, limit is 100.000 items per list. 

 

Q.126.

How often the blocklist/whitelist is being refreshed and how often the changes are applied?

  • Changes are applied every 4 hours (00:15, 04:15, 08:15, 12:15, 16:15, 20:15 and again at 00:15)

 

Q.127.

Does the fixnet and COU proper protection applies on all countries?

  • No, it is excluded for countries where the prefix situation is not clear, like: 

id  | name                             
+-----+-------------------------------
|  16 | American Samoa                   
|  28 | Antigua and Barbuda              
|  32 | Argentina                        
|  44 | Bahamas                          
|  52 | Barbados                         
|  60 | Bermuda                          
|  68 | Bolivia                          
|  76 | Brazil                           
|  92 | Virgin Islands, British          
| 120 | Cameroon                         
| 124 | Canada                           
| 136 | Cayman Islands                   
| 152 | Chile                            
| 170 | Colombia                         
| 212 | Dominica                         
| 214 | Dominican Republic               
| 218 | Ecuador                          
| 238 | Falkland Islands                 
| 254 | French Guiana                    
| 308 | Grenada                          
| 316 | Guam                             
| 328 | Guyana                           
| 388 | Jamaica                          
| 484 | Mexico                           
| 500 | Montserrat                       
| 534 | Sint Maarten                     
| 580 | Northern Mariana Islands         
| 600 | Paraguay                         
| 604 | Peru                             
| 630 | Puerto Rico                      
| 659 | Saint Kitts and Nevis            
| 662 | Saint Lucia                      
| 663 | Saint Martin (French part)       
| 670 | Saint Vincent and the Grenadines 
| 740 | Suriname                         
| 780 | Trinidad and Tobago              
| 796 | Turks and Caicos Islands         
| 840 | United States                    
| 850 | Virgin Islands, US               
| 858 | Uruguay                          
| 862 | Venezuela                        
| 910 | Saint Martin and Saint Barth     
| 937 | Virgin Islands                   
| 942 | Virgin Islands (US) 

 

Q.128.

What is fixnet/COU proper protection?

  • It is a protection filter that is applied when the system can not recognize to which operator the number belongs.
    If the account is not whitelisted for fixnet or the number does not belong to the country fixnet protection-free, the message will be rejected.

     

Q.129.

Can hook be created to block Arabic content.

  • Unfortunately on the current version of the platform hooks can only work with GSM content


     

Q.130.

Is it possible to have 20 characters in password?

  • It is not possible to have more then 8 characters in password for Supplier connection.